FAQ's

Costume Peti may own certain inventory but also operates as a marketplace where third-party inventory owners list assets for rental or sale.

Individuals aged 18 or above and legally capable of entering contracts may create accounts and transact on the Platform.

Quality is managed through listing controls, inspection workflows, user reviews, operational monitoring, and lifecycle management processes.

Depending on risk signals, identity verification, payment validation, or business verification may be required.

Yes. Accounts may be restricted due to policy violations, payment issues, repeated disputes, or fraud risk indicators.

The rental period begins on confirmed delivery or possession date.

Extensions may be requested but are subject to availability and approval.

Deposits mitigate risk of damage, loss, or late return and enable shared asset circulation.

Deposits are processed after inspection and may take upto 3 business days.

Late returns may incur additional rental charges, penalties, or deposit adjustments.

Cleaning responsibility depends on product category and instructions provided at checkout.

Depending on the selected plan tier, memberships may provide:

• Predefined rental entitlements (e.g., 10 / 20 / 30 garments per cycle)

• Priority inventory access

• Preferential pricing or reduced deposits

• Streamlined checkout experience

• Access to curated collections or member-only drops

• Reduced logistics or service fees

Benefits may vary by plan and program.

Each subscription tier includes a defined number of rental entitlements consumable during the subscription period. Entitlements may vary based on:

• Garment category

• Product value tier

• Rental duration

• Premium vs standard inventory classification

Category-based conversion ratios may apply where premium garments consume more entitlement units than standard garments.

Unless explicitly stated in a specific membership plan, unused rental entitlements expire at the end of the subscription cycle and do not roll over.

Subscription plan changes may be permitted subject to billing cycle timing, eligibility criteria, and operational rules. Changes may take effect immediately or from the next billing cycle.

Pause functionality may be offered selectively and may be subject to duration limits, eligibility criteria, and operational availability.

If subscription entitlements are fully utilized within a cycle, Users may:

• Wait until the next cycle reset

• Upgrade to a higher-tier membership

• Continue renting via pay-per-rental transactions outside the subscription

Certain high-value, limited-edition, or high-risk items may still require security deposits regardless of membership status.

Subscriptions may renew automatically at the end of each billing cycle unless cancelled prior to the renewal cutoff date.

Users may cancel subscriptions subject to plan-specific cancellation rules. Cancellation generally prevents future renewals while allowing continued access until the current cycle concludes.

Subscription fees are generally non-refundable once a billing cycle has commenced unless required by applicable law or explicitly stated in plan terms.

Assessment may involve inspection centers, photographic documentation, vendor evaluation, or automated tools.

Yes. Disputes may be submitted within the specified timeframe after notification.

Users may be charged up to replacement value where loss occurs.

Return eligibility depends on item category and applicable return policy.

Pre-owned inventory may have condition disclosures and limited return eligibility.

Users may be charged up to replacement value where loss occurs.

Yes. Eligible owners may onboard inventory for rental or sale subject to approval.

Revenue may be generated through rental transactions, sales, auction outcomes, and platform-defined programs.

Payouts are processed via defined settlement cycles and payment methods.

Listings may be removed for quality, policy, or operational reasons.

Yes. Bids may constitute binding commitments to purchase.

Auctions may be modified, extended, or cancelled in cases of irregular activity or operational requirements.

Winning bidders must complete payment within defined timelines to secure the item.

Fees may include rental charges, commissions, logistics charges, cleaning fees, penalties, or platform service fees.

Prices are generally fixed unless auction or negotiated marketplace features are enabled.

Delivery timelines are estimates and subject to external logistics factors.

Returns may be coordinated via pickup scheduling or designated drop-off methods.

Refund outcomes depend on applicable cancellation and refund policies.

Payments are processed through certified payment gateway providers.

No. Personal data is not sold.

Users may request account deletion subject to regulatory and operational requirements.

Disputes may be resolved through support workflows and formal dispute resolution processes.

Response timelines vary based on query complexity and support queue volume.

Updates may be posted on the Platform or communicated via registered contact channels.